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Before you sign for the shipment, inspect all cartons for visible damage and note it on the bill of lading. Open all packages immediately and inspect for damage or shortages, even if no exterior damage is visible. We cannot be held liable for any shipping related damage after you have signed for the shipment. If damage has been noted on the bill of lading, notify the delivery person for the freight company to start a claim and request an inspection. Items must be repackaged for return. If there is a problem with the configuration of the product versus what was ordered do NOT sign for the product. Contact us immediately.
Terms and Conditions of Sale
Receiving the Product
Additional Freight Surcharge Policy
All standard orders require payment in full due to the nature of the product unless prior arrangements have been made. All orders are subject to a 15% cancellation fee immediately after order confirmation due to the nature of production for these products. The receipt of the funds constitutes the agreement and acknowledgement of the required cancellation fee of 15% between you the customer and Rampage Bumpers LLC. All customers with credit accounts shall have 24 hours to modify or cancel a purchase order.
All lead times are subject to change without notice after sale. All non-proprietary Rampage Bumpers LLC products (such as lighting) may be drop shipped from a third party vendor without notice. Rampage Bumpers LLC cannot be held liable for delays in shipping, back ordered items, or substitution of a similar product if the original item has become unavailable.
Rampage Bumpers LLC takes every effort to provide accurate freight quotes at the time of sale. All quotes are based on a residence or business address with a forklift or loading dock. Inaccurate information will result in additional fees to you, "the customer". The receipt of funds for the sale constitutes the agreement and acknowledgement of shipping fees incurred. Rampage Bumpers LLC reserves the right to charge you, "the customer" additional fees associated with the surcharges passed onto us from the freight carrier for your order. This includes but is not limited to: limited access fees, residential delivery fees, lift gate fees, fuel surcharge fees, and delivery notification fees. The fees will be charged against the credit card you, "the customer" provided at the time of the sale.
If for any reason you are not satisfied with your purchase you may schedule to return it within 5 days of when you received the product. Simply notify us by phone. If the item(s) are returned in perfect resalable condition, actual shipping charges paid by Rampage Bumpers LLC will be deducted from the purchase price, unless the return is due to our error. After 5 days ALL SALES ARE FINAL.
In addition, the following terms must be met by you, "the customer":
Upon receipt of the returned merchandise and in accordance with the above, Rampage Bumpers LLC will inspect and issue credit to your account.
All Rampage Bumpers LLC products are warranted to the purchaser at the time of purchase and for the lifetime of the product after the purchase date against any structural defects. We warrant to you, the purchaser, that our products and all parts and components are free of defects in material or workmanship. The word "defects" as used in this warranty is defined as any imperfections which impair the use of the product for which it was intended. Our warranty is expressly limited to the replacement or repair of such products and components. This warranty applies under conditions of normal and proper use. This warranty does not cover defects occurring after purchase due to intentional damage, improper assembly or disassembly, product modifications, misuse, abuse or negligence, or exposure to natural elements.
Rampage Bumpers LLC will warranty the powder coating for a period of 90 days from the purchase date, not to include labor for assembly, disassembly or shipping costs. This warranty covers any issues that arise because of our application and does not cover damage to the coating such as rock and road debris damage. Rust trails coming from between the welded seams where powder coating could not be applied are not covered under this warranty. After the 90 day period Rampage Bumpers LLC will NOT warranty the finish of our products due to natural elements, and normal wear and tear. Rampage Bumpers LLC's liability is expressly limited to the costs of material for repair or replacement of defective goods.
Any claims made under this warranty must be accompanied by the original damaged product, written description of the damage, how it occurred, and a copy of the original invoice at the time of purchase. The customer is responsible for all shipping charges in warranty claims. Once the warranty claim is approved Rampage Bumpers LLC will fix or replace the product at no additional charge. Rampage Bumpers LLC will have a reasonable amount of time to remedy said defect.
Freight charges, labor cost, installation or uninstallation cost, cost incurred due to down time of vehicle, incidental or consequential damages are not covered under this warranty. This warranty is non-transferable and applies only to the original purchaser.